This Policy contains important information about your personal rights to privacy. Please read it carefully to understand how we use your personal data. We may update this Policy from time to time without notice to you, so please check it regularly.
The provision of your personal data to us is voluntary. However, without providing us with your personal data, you will be unable to keep up to date with our new hosted group holidays, cruises, weekend breaks and day trips. The purpose of this policy is to outline how Diva Destinations has established measures to protect your privacy and information rights.
What information will Diva Destinations collect from you?
The information we will typically collect will consist of:
We explicitly outline that by consenting to receive marketing communications, you are consenting for your personal information to be processed. This is outlined at the point you provide your data and marketing contact consent. If you do not want us to obtain this additional lifestyle information as described above, you can request we stop this activity by emailing firstname.lastname@example.org
When will Diva Destinations collect information from you?
We will collect personal information from you when you telephone or email us enquiring about a booking or a holiday. We will also collect personal information about you when you make a confirmed booking, or make a purchase on the telephone, on our website, via email or letter. The provision of this personal information for the specific purpose of a travel booking or purchase is deemed as a contractual requirement in order to fulfil your holiday booking. The failure to provide personal data for these purposes will result in a failure to complete the booking process.
How will Diva Destinations use your personal information?
We use information held about you in the following ways:
We will only contact you in the ways that you have opted in to receive communication from us. These may be all or a combination of the following; telephone (mobile and/or landline), SMS, email or direct mail. You can change or update your contact preferences, or withdraw consent at any time, simply by emailing email@example.com
We will only contact you with marketing information about goods and services similar to those which were the subject of a previous sale to you, or preferences that you have stated you wish to receive information about, and that we think will be of interest or relevant to you.
We will never share or sell your personal information with third-parties.
All information you provide to us is stored on our secure servers. Any payment transactions are securely processed.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site and any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
We will retain your personal data for a period of approximately 7 years. This time frame is based on the average number of years between first and most recent travel dates and assumes contact between the customer and data controller is relevant to you, the customer.
IP Addresses & Cookies
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service. They enable us:
i. To estimate our audience size and usage pattern
ii. To store information about your preferences, and so allow us to customise our site according to your individual interests.
iii. To speed up your searches.
How is your information disclosed?
We may disclose your personal information to any member of our team or to relevant third parties who will supply the travel arrangements or other services you request, to Government bodies and other authorities to whom we are legally obliged to pass your data (e.g. border agencies of countries you intend to visit) and to relevant third parties for the purpose of fraud protection and credit risk reduction.
How can you access the personal data we hold about you?
You have the right to see what personal data we hold about you. The Data Protection Act 1998 and the General Data Protection Regulation 2018, give you the right to check that your personal data is being processed lawfully (“subject access right”). Your subject access right can be exercised in accordance with the Act. To obtain a copy of the personal information we hold about you, please email firstname.lastname@example.org who is the Data Controller. This may be subject to a fee of £10 to meet our costs in providing you with details of any personal data we hold about you.