TERMS & CONDITIONS
IMPORTANT INFORMATION
Minimum numbers for our HOSTED GROUP holidays, weekend breaks & cruises
We do require a minimum number to guarantee our holidays. Therefore we request that once you have paid your deposit you do not book any other elements relating to the holiday; including train tickets, flights, port parking, airport accommodation etc until we confirm in writing to you that we have the required group number to proceed with your booking. If in the unlikely event, we do not reach our required numbers we will refund your deposit in full. However, we will not reimburse you for any additional expenses you may have incurred.
BOOKING TERMS AND CONDITIONS YOUR CONTRACT IS DIVA DESTINATIONS
1. Your Holiday Contract The following Booking Terms and Conditions form the basis of your contract with Diva Destinations (Us). Diva Destinations is a member of The Travel Trust Association ("TTA"), under membership number X4312. When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these Booking Terms and Conditions. A contract will exist between you and Us as soon as the booking is confirmed to you by Us issuing Our Confirmation Invoice to you. These Booking Terms and Conditions are governed by English Law and the jurisdiction of the English Courts.
2 (a). Financial Protection for your flight-inclusive holiday Package The Package Travel, Package Holidays and Package Tours Regulations 1992 ("PTRs") require Us to provide security for the monies that you pay for the package holidays booked from Us and for your repatriation in the event of Our insolvency. We provide this security through our TTA Membership. When you buy an ATOL-protected flight-inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong." “We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).” “If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.” When you buy an ATOL protected air holiday package from Us you will receive a Confirmation Invoice from Us confirming your arrangements and your protection under Our Air Travel Organiser's Licence. In the unlikely event of Our insolvency, the CAA will ensure that you are not stranded abroad and will arrange to refund any money you have paid to Us for an advance booking. For further information visit the ATOL website at www.atol.org.uk. If your holiday does not include a flight, then you will still be given financial protection for monies that you pay to Us, under our TTA membership.
2(b). Booking your own flights When we ask you to book a flight for any holiday where flights are not included we offer no financial protection for the flight reservation. You will be bound by the airline’s Terms & Conditions. We are not financially responsible in any way if the airline goes into administration or the flight is delayed or cancelled.
3. Your Holiday Price We reserve the right to amend the price of our holidays at any time and correct errors in the prices of confirmed holidays. We also reserve the right to increase the price of confirmed holidays solely to allow for increases which are a direct consequence of changes in:
(i) the price of the carriage of passengers resulting from the cost of fuel or other power sources
(ii) the level of taxes or fees chargeable for services applicable to the holiday imposed by third parties not directly involved in the performance of the holiday, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports
(iii) the exchange rates relevant to the package.
(iv)government action such as increases in VAT or any other Government imposed increases;
4. Payment Terms
(i) When you make your booking you must pay a non-refundable deposit, which shall be confirmed to you at the time of booking. If we are unable to proceed with our trip due to not reaching our minimum number your deposit will be refunded in full.
(ii) The balance of your travel arrangements must be paid at least fourteen (14) weeks before your departure date. For certain destinations, tailor-made holidays and tailor-made extensions, the balance may be required earlier than fourteen (14) weeks before your departure date and you will be advised of this at the time your booking is made.
(iii) We only accept payment by bank transfer, debit card, Visa, Mastercard and Barclaycard (see further below). We will ask you to provide your credit card or debit card billing address and cardholder details when you book. We reserve the right to cancel tickets after issue if payment is declined or incorrect cardholder details and billing information have been supplied to us. If we do take a direct payment for bookings from you via our Website then these will be processed through our secure online payment provider. Your credit card details are transmitted directly to the secure server of our online payment provider which processes card transactions from the Website, having the same high standard as internet banking. At no time do Our employees or any person within Our company see any details of your credit card if processed through our online payment service.
(iv)If the deposit and/or balance is not paid on time We reserve the right to cancel your travel arrangements and retain your deposit. Such a cancellation will be subject to our normal cancellation charges as set out in Clause 6.
5. If You Change your Booking If, after the booking has been confirmed to you by Us issuing our Confirmation Invoice to you, you wish to change your travel arrangements in any way, We will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking.
6. If You Cancel Your Holiday If you wish to cancel your booking for any reason you may do so providing that you give Us written notice of cancellation which must be signed by the person who made the booking or the travel agent as appropriate. Cancellation is effective from the date upon which we receive your written notice at our offices. You will be liable for the following cancellation charges based on the time we receive your written notice at our offices.
GROUP HOLIDAY CANCELLATIONS & REFUNDS: As we incur costs from the time we make your booking and because our departures are often confirmed based on a certain group number we may not be able to resell your place. Therefore cancellation charges may differ from those set out below. We will confirm when you notify us what (if any) refund is available.
a) Your deposit is non-refundable (and any interim deposits paid). Kindly note we do have to pay our suppliers a non-refundable deposit.
b) 14 weeks or less before departure date: you will be liable for 100% of the total holiday cost.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges. You are advised to ensure that your policy has sufficient financial protection to cover you in the event of cancellation.
7. If We Change or Cancel Your Holiday It is unlikely that we will have to make any changes to your travel arrangements. Occasionally, however, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor (for example change of accommodation to another of the same standard) and we will advise you of them at the earliest possible date. We also reserve the right in any circumstances to cancel your travel arrangements. Group departures may be subject to a minimum number of passengers, which varies from tour to tour and you will be advised at the time of booking. All group departures are reviewed at least twelve (12) weeks prior to departure which is the latest date that a tour would be cancelled on account of low numbers. If we have to cancel a departure you will be offered an alternative holiday or a full refund of the monies paid to Us. However, We will not cancel your travel arrangements after the date when the balance of the price becomes due, except for reasons of force majeure (please see below) or failure by you to pay the final balance. If We are unable to provide the booked travel arrangements, you can either have a refund of all monies paid or accept an offer of alternative travel arrangements of comparable standard from Us, if available (We will refund any price difference if the alternative is of a lower value). A change of airline, aircraft type or alteration of your outward/return flights by less than 12 hours is deemed to be a minor change.
In the event that you choose to cancel your holiday as a result of such change, our normal scale of cancellation charges set out in Clause 6 will apply. Flight timings are provided by the airlines and are subject to weather conditions, air traffic control and all passengers checking in on time. We can give no guarantee that the flight will depart at the time shown on your flight confirmation. Where an airline is unable to operate your confirmed domestic flights, travel by road or railway may be an alternative. Force Majeure: This means that We will not pay you compensation if We have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include (but are not limited to), for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, pandemic illness, fire, adverse weather conditions or acts of God. Cruise Ships shall also be at liberty to deviate from the advertised route and to call (or omit to call) at any port or place to tow and assist vessels and to offer or render assistance to preserve life or property or for any other reason or purpose which in the judgment of the Master of the ship (whether alone or acting on advice from others) is reasonable including, but not limited to, weather conditions, operational matters, the medical condition of anyone on board or the safety, comfort or convenience of guests. Such deviation shall not give rise to any liability on Our part and shall not represent a significant change to your package holiday. If, after your departure, a significant part of your package holiday cannot be provided, you will be offered a suitable alternative if possible. If it is not possible to offer you a suitable alternative or, for good reasons, you do not accept the alternative arrangements, We will return you to the place of your departure. If appropriate, We will also pay you compensation, unless your return has been due to circumstances beyond our control. The amount of compensation will be reasonable, taking account of all the circumstances
The International Eressos Women's Festival Holiday to Lesvos and other event holiday
Diva Destinations does not operate the International Eressos Women's Festival in Lesvos or any other event(s) listed in our holidays. If the organisers cancel the event this is deemed circumstances beyond our control. We reserve the right to either cancel or alter the holiday.
8. If You Have a Complaint
If you have a problem during your holiday, please immediately inform your Diva Destinations host immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us giving your booking reference and all other relevant information. Please keep your letter concise and to the point. This will assist Us to quickly identify your concerns and speed up our response to you. If you have special needs, which prevent you from writing to us then, where possible, we will accept details of your complaint over the phone. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were on tour and this may affect your rights under this contract.
9. Additional Assistance for Packages
If the contract We have with you for your package holiday is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services that make up the package, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, We will offer you such assistance as is reasonable in the circumstances, but shall not be liable to you.
10. Eligibility for travel
(a) It is the responsibility of the guest to ensure that they are in possession of all relevant documents for travel. This includes a valid passport (all nationalities) and valid travel visas where required (visas are not usually required for people travelling from within the EU, the USA, Canada and Australia). If you are unsure of visa requirements please check with your local relevant embassy.
(b) Please note that application for a new passport or renewal of an existing passport can take several weeks and is subject to local passport office processes. Please ensure any such applications are made accurately and in plenty of time prior to travel to prevent delay of issue. Diva Destinations are unable to refund cancellations due to delayed issue of travel documents such as passports.
(c) Your passport should be valid for a period of at least 6 months after the anticipated end of travel.
11. Adequate Insurance Protection
It is the sole responsibility of the client to ensure that you have adequate insurance coverage when you travel to protect against unforeseen circumstances that might occur during your holiday. Most trip/travel insurance policies will cover unforeseen eventualities including sickness, bereavement, trip interruption, flight delay, baggage loss etc.
12. Time Schedules
Some destinations featured on our website are to less developed countries. Whilst everything possible is done to ensure the smooth running of your holiday, unavoidable delays do occasionally occur, especially with respect to domestic airlines, security clearance at airports, and unforeseeable action on the part of government offices.
13. Data protection
We treat the handling of personal data seriously. Our data protection and privacy statement sets out how We will treat your personal data after it has been collected by Us. We assure you that it will only use your data as specified here and for its legitimate business reasons. Unless otherwise provided in these Booking Terms and Conditions, We will not sell, rent or trade your personal information to third parties for marketing purposes without your express written consent. We will only pass your data to other third parties in accordance with these Booking Terms and Conditions, or if required to do so by law. We may disclose your data to certain permitted third parties, such as third party service providers, Our own professional advisers who are bound by confidentiality codes and when We are legally obliged to disclose your data. We need your name, address and/or email address so that We can send out information to you and advise you of special offers and promotions We think may be of interest to you. We also require this information about you, and others included in your group, in order to complete bookings made with Us for your holiday, (eg, to relevant hotels, activities providers, public authorities such as customs or immigration if required, etc). This applies to any sensitive information that you give to us such as information relating to disabilities, dietary requirements and/or religious beliefs. This may involve the transfer of information outside the European Economic Area ("EEA"). If you are travelling to the United States, the US Customers and Border Protection will receive this information for the purposes of preventing and combating terrorism and other transnational serious crimes. You have the right to ask Us not to process your personal data for marketing purposes. You also have the right to access information held about you by Us. Your right to access can be exercised in accordance with the Data Protection Act 1998, as amended from time to time, and any access request may be subject to a fee of £10 to meet Our costs in providing you with details on the personal data we hold about you. We operate in accordance with the Data Protection Act 1998, and any amendments thereto. By disclosing your personal information to Us, you consent to the collection, storage and processing of your personal information by Us in the manner set out in these Booking Terms and Conditions.
14. Flight Reconfirmation
It is your responsibility to ensure that you reconfirm the departure date and times of all your flights at least 72 hours prior to departure. This is particularly important in respect of subsequent journeys after you have left the UK.
15. Ticketing
Your tickets and any other documents relating to your booking will be sent to you by e-mail in the form of an e-ticket if you supplied an e-mail address at the time of booking. Provided you have paid the total cost of the travel arrangements, we will endeavour to dispatch your tickets to you at least 2 weeks prior to departure. IT IS IMPORTANT THAT YOU CHECK ALL DETAILS OF YOUR TRAVEL DOCUMENTS BEFORE LEAVING THE UK. IF THERE ARE ANY INACCURACIES OR YOU HAVE ANY OTHER QUERY PLEASE CONTACT US IMMEDIATELY.
16. Lost/Stolen Flight Tickets
If you lose your flight ticket or it is stolen before you leave, certain airlines will not authorise us to issue a replacement. You would then be required to purchase a new ticket and there may be a delay of up to 12 months before we receive authority from the airline to make any refund to you. If the airline concerned does allow us to issue a replacement ticket, we will require payment of an administration fee from you. It is most important that you contact us as soon as you realise that your ticket is missing. If your ticket is lost or stolen after you have left, certain airlines will not issue a duplicate. You will need to purchase a new ticket locally, at the local fare.
17. Flight and Other Travel Timings
As mentioned in these Booking Terms and Conditions above, flight timings are provided by airlines and are subject to Air Traffic Control restrictions. All means of transportation are subject to weather conditions the need for constant maintenance and the ability of passengers to check in on time. There is no guarantee that transport will depart at the times stated on any itinerary or tickets which you receive. All timings are estimates only, and We do not have any liability to you for any delay, which may arise, or for any schedule alterations. At the Airport - Check-in If you fail to check in on time, the airline is entitled to refuse to allow you to board the flight. We cannot accept responsibility if such a situation arises and, whilst We endeavour to assist in making alternative travel arrangements to your resort, any cost or loss incurred as a result will be your responsibility. If you fail to check in at all for your flight from the UK, We retain the right to cancel any other arrangements you have booked with Us and you will be unable to use your return flight to the UK. No refund can be made for any unused arrangements. Important notice: you must check-in at least 1 hour prior to departure, failure to do so could result in you being denied travel. Remember no calls will be made for your flight so please make sure that you are at the departure gate no later than 45 minutes before your departure time. Passengers that are refused travel will be responsible for arranging alternative transportation at their own expense.
18. Special requests
If you have a special request for anything that is not automatically part of the travel arrangements you book through Us, please advise Us when you book and We will pass this information on to the companies We work with. Once received it does not guarantee that We, or the relevant supplier, can meet with your request. We will not pay compensation for failing to meet a special request that we have not confirmed separately in writing.
19. Disabled Travellers and Passengers with Reduced Mobility
We cannot be held responsible if you fail to tell Us about special needs/requirements that will affect your holiday experience and this means We will not compensate you. For customers who require support or advice prior to booking, please note carefully the information below regarding different travel arrangements. If you have a medical / mobility problem / condition or disability which may affect your holiday, please tell Us before you confirm your booking. We and our suppliers may require a doctor's certificate or other documentation, information or waiver relating to such disability, medical / mobility problem or condition or fitness to travel as We or our suppliers consider necessary. In any event, you must give us full details in writing at the time of booki ng. Overseas accommodation and services. The majority of overseas accommodation, overseas transport (including transfers) and other holiday services provided overseas are not equipped to cater for the needs of many disabled holidaymakers. If you have any disability, you must make appropriate enquiries about the suitability of particular accommodation, resorts, transport and services, and that you are fully satisfied you have made the correct choice before you book and confirm your holiday. Please note: if special arrangements need to be made for you an extra charge may have to be levied. Flights If you or a member of your party are a wheelchair user or have reduced mobility We strongly advise that you contact Us directly or your travel agent before making your reservation. This will enable your travel agent to confirm with Us or the airline and airport the availability of any assistance requirements prior to booking, as any changes made after booking will be subject to our standard change fees.
20. Your Responsibility
We want all Our customers to have an enjoyable and carefree trip. But you must remember that you are responsible for your actions and the effect they may have on others. If We (or another person in authority) believe your actions could upset other customers, Our suppliers or Our own staff, or put them in danger, your holiday / travel arrangements may be ended and this could mean We or Our suppliers may either ask you to leave your booked accommodation, or prevent you from boarding the aircraft. Our suppliers will deny boarding or impose additional conditions of carriage on any passenger who, for example, is intoxicated and/or disruptive or found to be smoking on board the aircraft. If this happens, We will not pay compensation, make refunds, or cover any expenses you suffer as a result. If your behaviour or the behaviour of any members of your travelling party causes any aircraft or Cruise Ship to be diverted We and/or the carrier will hold you and those members jointly and individually liable for all costs incurred as a result of that diversion. We cannot accept liability for the behaviour of others in your accommodation, Cruise Ship or flight, or for any facilities/services withdrawn as a result of their action.
21. Activities during your holiday Kindly note Diva Destinations can in no way be held liable if you sustain any injury as a result of any activity you undertake during one of our holidays.
22. Cruise Packages
Where you book a Cruise or a Cruise together with a flight and/or a transfer you are booking a Cruise Package. We sell the Cruise Package to you as principal but third party Cruise suppliers provide the Cruise, operate the Cruise Ship and act as carrier. The conditions of carriage of the third party Cruise supplier will also apply when you book a Cruise Package. These are available on request. Medical (i) We and our third party Cruise suppliers reserve the right to require you to produce medical evidence of fitness to travel on our Cruises. (ii) If you (or a member of your party) have a physical or mental disability or any other condition which may require special treatment or assistance (including those who use wheelchairs) you must advise Us in writing before you make a booking. If you (or any member of your party) use a wheelchair, you must furnish your own standard size wheelchair and you must be accompanied by a travelling companion fit and able to assist you. Cruise Ships' wheelchairs are for emergency use only. We and our third party Cruise suppliers reserve the right to refuse passage to you if you fail to notify Us and Our third party Cruise suppliers of such disabilities or need for assistance or who in Our opinion is unfit for travel or whose condition may constitute a danger to themselves or others on board. Our Liability to You for Cruise Packages (i) We expect at all times that you conduct yourself in a proper manner and with due regard for the health, safety, comfort, enjoyment and general well-being of all persons both on board the Cruise Ship and involved in the provision of any service or facility forming part of the Cruise, and, by booking with Us, you expressly agree to this. If it appears that your conduct, behaviour or health is such as to be a breach of this requirement or your behaviour, health or conduct is likely to endanger your own health or safety or that of any other passenger or crew or may make you likely to be refused permission to go ashore at any port or may make Us liable for the costs of any medical treatment and/or maintenance and support and/or repatriation, then We and Our third party Cruise suppliers and/or the Cruise Ship's Master shall have the right to take any one or more of the following measures as may appear to be reasonable and appropriate in the particular circumstances - 1. refuse to embark or to disembark you at any port or other place of call; 2. disembark you; 3. transfer you to another berth; 4. confine you to a particular stateroom or to the Cruise Ship's medical centre; 5. through the Cruise Ship's doctor and/or his staff, administer any drug, medicine or other substance of a similar nature, or admit and/or confine you to a hospital or any similar institution at any port as the Cruise Ship's doctor may consider necessary. (ii) In the event of any action taken, neither you nor (at Our and Our third party Cruise supplier's discretion) any other person travelling with you (whether or not under the same booking) shall be entitled to make a claim against Us for any loss or expense incurred as a result of such action, whether for a full or partial refund of the price or for any other form of compensation or for the cost of returning to the UK or to any other place or for any other form of loss or expense whatsoever. International Conventions relating to cruises As mentioned in Clause 8 above, all carriage (by land, air and sea) is subject to the terms and conditions of carriage of the actual carrier (which may be our third party Cruise supplier or any other supplier or their sub-contractor). Such terms may limit or exclude liability, are expressly incorporated into these Booking Terms and Conditions and also form the terms and conditions of separate contracts between you and the particular carrier as contained in the carrier's ticket which is provided to you before your scheduled departure date. You can get copies of the relevant terms and conditions if you ask Us. Carriage of passengers and their luggage by sea is governed by the Athens Convention. You can get copies of this Convention if you ask Us. The Athens Convention is expressly incorporated into these Booking Terms and Conditions and Our liability for death or personal injury or for loss of or damage to luggage arising out of carriage by sea shall be determined accordingly. In most cases, the Athens Convention limits the carrier's liability for death or personal injury or loss of or damage to luggage and makes special provision for valuables. It presumes that luggage has been delivered undamaged to you unless you give Us or the supplier written notice: (a) in the case of apparent damage, before or at the time of disembarkation or redelivery of l uggage; (b) in the case of damage which is not apparent or of loss, within 15 days from the date of disembarkation or redelivery or from the time when such redelivery should have taken place. Any damages payable by Us up to the Athens Convention limits shall be reduced in proportion to any contributory negligence by you and by the maximum amount deductible as specified in Article 8 (4) of the Athens Convention. When looking at Cruises, notwithstanding that the Cruise is performed on a Cruise Ship not owned by Us, it is agreed that We shall at all times nevertheless be deemed a ship owner for the purposes of the Convention on Limitation of Liability for Maritime Claims 1976 (as amended by the Protocol of 1996 or otherwise and as in force in any relevant jurisdiction from time to time), and so are entitled to limit Our liability under its terms. At the Cruise Terminal - Advance Registration and Check-in To comply with Government and security requirements, Cruise Ship operators will require you to register your details with them in advance of travel and may also ask you to complete an online check-in process. We will include details of advance registration and online check-in procedures (as applicable to each Cruise operator) on your confirmation invoice or with your tickets where known but it is your responsibility to check the relevant Cruise operator's registration and check in process. Failure to submit the requested information accurately and in full may result in delays at the Cruise terminal and you may be denied boarding onto the Cruise ship. We acceptno responsibility for such consequences. Please also note carefully information regarding embarkation times and departure times of your Cruise ship. You are advised to be on board the ship a minimum of 2 hours before the departure time (in some cases 1 hour before departure time is permitted at ports of call but check with the Cruise operator first). If you do not arrive to embark on time at any port or place then We shall have no liability in respect of the consequences. In respect of Cruises, the Cruise operators shall not be obliged to delay or deviate from the intended itinerary and you must bear any and all costs arising as a result. Costs associated with transportation to re-join the Cruise Ship such as, but not limited to, Government fees, visa fees, subsistence, lodging, air fare, launch fare, car hire or agency fees shall be borne by you. Gratuities and Service Charges The Cruise operators' policies regarding on board gratuities and/or service charges for the services provided by their staff vary. Most Cruise operators apply one or more of the following policies: -Gratuities or Service Charges may be left to your discretion; -A daily charge may be automatically added to your on board account which can be removed on request; -A charge may be included in the price of Our Cruise Packages, which you pay in advance of travel. Where this applies it may be possible to ask for the charge to be removed and added to your on board ship account. -Some Cruise operators may apply a compulsory daily service charge to your on board account but do not expect you to tip at all during the cruise. Whichever scheme the cruise operator uses, you will be required to abide by their gratuity / service charge policy and must settle your account in full before disembarking the ship at the end of your cruise. Where We are made aware of a Cruise operators policy on gratuities or service charges details will be provided either at the time of booking, on Our invoices or with the Cruise operators tickets. Contagious or Infectious Diseases Affecting Your Cruise At any port or place the Cruise operator may refuse to embark or may disembark any customer who, in the opinion of the Master, ship's medical personnel or other authorised ship's officer, might be excluded from landing at destination by Immigration or other Governmental Authorities or who may be suffering from contagious or infectious disease or whose presence, in the opinion of the Master, may be detrimental to the comfort or safety of other customers or the crew. In such cases you shall not be entitled to any refund of the Package cost or compensation of any kind. Additionally, We will have no liability for any costs or expenses they incur as a result. In cases of quarantine of the ship involving your detention, you must bear all risk and expense thereby caused and will be charged for food and accommodation during the period of detention, payable day by day, if maintained on board the ship, and for all other quarantine fees and expenses assessed or incurred by you.
23. Privacy
When you make a holiday enquiry with Diva Destinations your email will automatically be added to our database. You will then be kept up to date about our new holidays. If you wish to unsubscribe from our mailings please contact us immediately at info@divadestinations.co.uk and we will remove your email immediately. We do not share your details with any 3rd parties.
24. We reserve the right to change our Terms & Conditions at any time.
When you book a holiday with Diva Destinations you are agreeing to our Terms & Conditions